Frequently Asked Questions

We start by discussing your needs and preferences, then we create a sketch and 3D model for approval before beginning construction.

We offer a variety of finishes including stains, paints, and clear coats to protect and enhance the beauty of the wood.

Since each piece is custom-made, we do not offer refunds or returns. However, we will work with you to make any necessary adjustments to ensure your satisfaction.

TERMS & CONDITIONS

Here are the main points, but further details can be found on the Terms & Conditions page.  If you have any questions, please don't hesitate to ask:

PAYMENT SCHEDULE
50% deposit to confirm the order (non-refundable).
50% due upon project completion, prior to delivery/pickup (dependent on type of build) of the Furniture unless otherwise arranged.

Any adjustments to these payment terms must be agreed on prior to order acceptance.

DELIVERY + PICKUP
Unless specified all Coastal Grain Woodworking  Invoices include delivery.  The delivery cost is determined by  item size, weight, delivery distance, and install labor. Please note by picking up from us you are taking full responsibility for the product and must have appropriate ropes, tarps, blankets, and vehicle/s. It is not our responsibility to provide these.

LEAD TIME
Coastal Grain Woodworking sales orders generally have a lead time of 3-4 weeks from the date of receiving the deposit, unless otherwise specified. Whilst this might seem like a long time please remember that you are getting a one-of-a-kind, handmade product. Upon order confirmation  Coastal Grain Woodworking  will be able to give you an estimated completion date.